Refund policy

30-day returns

You have 30 days after receiving your order to request a return.

To qualify for a change-of-mind return, your bottle must be unused, with all stickers unapplied. Please return the bottle and all included stickers and accessories in their original packaging and in the condition you received them. You will need your order number or proof of purchase.

Used bottles and bottles with stickers applied are not eligible for change-of-mind returns. This does not affect your rights if an item is defective, damaged, or incorrect.

How to request a return

Email [email protected] with your order number and the reason for your return.

If your return is accepted, we will provide the return address and shipping instructions. Please contact us before sending anything back so we can arrange and track your return. The return address will be provided by email.

Return shipping costs

For change-of-mind returns, you are responsible for return shipping costs. Original delivery charges are non-refundable, except where required by law. We recommend using a tracked shipping service and keeping your shipping receipt.

If your order arrives damaged, defective, or incorrect, we will cover any necessary return shipping costs and work with you to arrange an appropriate replacement or refund. We will provide a prepaid return label if a return is needed.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If something is damaged, defective, missing, or incorrect, email [email protected] as soon as reasonably possible with your order number, a description of the issue, and photos if available. We will assess the issue and work with you to make it right.

Replacement stickers

If your stickers become worn over time, contact [email protected] to ask about replacement stickers. We will let you know what is available and whether any replacement or shipping charges apply before you decide to proceed.

Refunds

We will notify you after receiving and inspecting your return and confirm whether it meets the return conditions. Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may take additional time to post the refund.

For an eligible change-of-mind return, we will refund the purchase price of the returned item and applicable taxes. Original delivery charges and return shipping costs are not refunded, except where required by law.

If more than 15 business days have passed since your refund was approved, contact [email protected].

Your consumer rights

This policy does not limit any cancellation, refund, warranty, or other rights you may have under applicable consumer protection laws. Where those laws provide additional rights, they will apply.

Contact

Stickrbottle — operated by RISE AND ALPINE INC.

Email: [email protected]